Frequently asked questions

IPTV stands for Internet Protocol Television. Instead of receiving channels through a satellite dish or a coaxial cable, your device downloads the same broadcast over your internet connection, the way Netflix or YouTube does. The picture arrives as data packets and your player turns them back into live television.

The practical result: no dish on the roof, no engineer visit, no rented box, and the same channels available on your TV, phone, tablet and laptop at once.

Zyminex provides a technical streaming service and does not host or produce any content itself. Broadcasting rules differ from one country to another, so you are responsible for checking what is permitted where you live. Many customers pair the service with a VPN for privacy on their own network.

Roughly 15 Mbps for HD, 25 Mbps for Full HD and 35 Mbps or more for 4K, per simultaneous stream. Stability matters more than headline speed: a steady 20 Mbps line outperforms a 200 Mbps line that drops packets during peak hours.

If you can, connect by ethernet cable. If you use Wi-Fi, choose the 5 GHz band and keep the device within reasonable range of the router.

Neither. Everything runs on devices you already own — Smart TV, Firestick, Android box, Apple TV, phone, tablet or computer. You install a free player app, enter the credentials we send you, and that is the whole hardware story.

Over 30,000 live channels across more than 50 countries, plus 150,000+ movies and series on demand. That figure counts every quality variant, because a channel available in 4K, FHD and HD is delivered as three separate feeds. Browse the channel list to see the structure.

Yes. Sky Sports, TNT Sports, beIN, ESPN, DAZN, Canal+ and the major domestic sports networks are all included, along with dedicated event channels that open for boxing, UFC and other pay-per-view nights at no extra charge on plans of 3 months or longer.

Continuously. New films and episodes are usually added within 24 to 72 hours of release, with posters, descriptions, cast information, multiple audio tracks and subtitles.

Yes to both. You get a full 7-day electronic programme guide with descriptions, and most major channels keep a 7-day archive so you can rewind into a programme that already aired, straight from the guide.

Absolutely. Send the channel name to support. If it exists and can be sourced reliably, we add it — usually within a few days. The same applies to specific films or series for the VOD library.

It is optional and disabled by default. If you want it enabled, ask support; if you have children at home, leave it off and the category never appears in your list at all.

Samsung and LG Smart TVs, Android TV, Amazon Firestick and Fire TV, Android phones, tablets and boxes, iPhone, iPad, Apple TV, MAG boxes, Enigma2 receivers, Windows and Mac. Our installation guide has a step-by-step walkthrough for each one.

Each plan includes one simultaneous connection. You can install the line on as many devices as you like, but only one plays at a time unless you add extra connections for $5 each at checkout — that price covers the whole duration of your plan, not per month.

IPTV Smarters Pro is the easiest starting point on any device. TiviMate is the best experience on Android TV and Firestick thanks to its guide and recording features. Kilo TV is a clean modern option for Smart TVs and phones. All are free.

Yes, at any time and at no cost. Your line is not locked to hardware — except on MAG and Enigma2, where the line is tied to a MAC address. Send us the new MAC and we switch it for you.

Not usually. Some internet providers throttle or block streaming traffic, and in those cases a VPN restores full speed immediately. If your channels load but refuse to play while everything else on your connection works, a VPN is the first thing to test.

Visa, Mastercard, PayPal, Apple Pay, Google Pay, Bitcoin and USDT. Card details are processed by the payment provider and are never stored on Zyminex servers.

$12 for 1 month, $25 for 3 months, $40 for 6 months and $59 for 12 months. Every plan includes the same channels, the same 4K quality and the same support. See the full pricing comparison.

Typically 5 to 15 minutes, and up to an hour during peak periods. Your credentials arrive by email and on WhatsApp so you receive them wherever you are.

No. Each plan is a single upfront payment for a fixed period. When it expires the line simply stops. We send a reminder a few days beforehand, and renewing is entirely your choice.

Yes. We credit the unused days of your current plan towards the longer one, so you never pay twice for the same period. Message support and it is done in minutes.

Yes — 24 hours on a full line with the same channels, servers and quality as a paid subscription. One trial per household, no card required. Request it here.

The 12-month plan carries a 7-day money-back guarantee: if the service does not work properly on your setup and our team cannot fix it within seven days, you get a refund. Because we offer a free trial first, shorter plans are non-refundable once activated — test the trial before you buy.

Report it to support with the channel name. Individual feeds occasionally drop at source; our technical team reroutes them, usually within the hour. Most popular channels have several backup feeds you can switch to immediately in the meantime.

Nine times out of ten it is local: Wi-Fi distance, a busy 2.4 GHz band, an overloaded router, a slow DNS or ISP throttling. Our internet speed guide walks through nine fixes in order of effectiveness.

WhatsApp is fastest — average first reply under four minutes, 24 hours a day, in English, French and Arabic. Email works too if your question is not urgent.